POLICIES:

Hours ~ We begin taking appointments at 12:00pm and schedule our last appointment at 8:00pm, but please call us to discuss other appointment times.

Advance notice for scheduling is appreciated for all appointments. Weekends are the busiest time for us (particularly Friday and Sunday evenings) so advance scheduling will ensure that you will be able to have your desired appointment day and time.

Appointments ~  We can only accept the scheduling, changing and cancellations by direct telephone contact. This ensures that there is no lost communication for either party. Please note that we never do business via text messaging because it does not convey the person to person nature of this therapeutic business.

Cancellations ~ 12-hour cancellation notice is required but 24-hour notice is always appreciated.

Because we are a small business and have limited resources, giving us enough notice to cancel your appointment allows us the opportunity to offer the time slot to another client. If a cancellation is received immediately before your scheduled appointment time we will be unable to fill the time slot leaving other clients without appointments and us without clients. We do, however, understand that emergencies happen and we try to be sympathetic to life's unpredictable nuances. Unfortunately, if last minute cancellations happen more than two times, we will no longer be able to schedule appointments with you so we can continue to run a well organized business.


Payment information ~ We accept cash, checks and credit cards (Visa & MasterCard through PayPal invoicing) as methods of payment. If you are paying by credit card we need to process the payment before the appointment. We will be able to provide a receipt for services upon request.

Gift Certificates ~ We offer gift certificates based on the current rate for the amount of time you would like to purchase. Please note that we are unable to offer refunds on unused certificates, which follows all other businesses that offer gift certificates. We encourage you to pursue the issue with whomever you gave the certificate to because we would like them to schedule an appointment.

Insurance coverage ~ Some health insurance companies will cover massage therapy services. We are recommending that all of our clients check with their provider. You will need to pay us for the services and we will give you a receipt for you to forward to your provider. We will be gald to go over the process with you if you have any questions.

** IMPORTANT: During flu and cold season we like to inform all clients that we prefer not to schedule or keep an appointment if you are ill. In most cases, you will not enjoy your appointment and will feel much worse the following day.

Under these circumstances we will accept a cancellation that is less than 12 hours notice and we can reschedule at a later date when you will enjoy your massage.